1. Fulfillment Policy

We have identified the following service objectives, which we believe represent the most important characteristics of effective training and development course delivery:

  1. Competency of facilitator
  2. Quality of hand-out materials
  3. Level of administrative support
  4. Cost Effectiveness
  5. The course overall ranking

For each of the service objectives, we have established quantifiable service standards, which allow us to evaluate the performance of our service relative to each of the service objectives. Should you think the course you attended does not fulfil the above five service objectives, you can fill up the official feedback form for us to review. If the feedback is valid, we shall, at our full discretion, provide you a replacement course with the same monetary value at no cost to you.

2. Refund Policy

We reserve the right to cancel/ postpone the event(s) due to insufficient numbers. Registrants will be notified and refunded in full should this occur.

Cancellations or transfers must be advised in writing and received by us at least five working days prior to the event. Registrants will otherwise be liable for payment, including in the event of non-attendance.

Credit transferred must be utilised within three months from the date of transfer.

3. Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver services that you purchase from our website.

  • To inform and update you on the delivery of the services and for customer support purposes;

  • To provide you with relevant service information;

  • To process your orders and to provide you with the services and information offered through our website and which you may request;

  • To allow us to administer your registered account with us;

  • To conform to legal requirements or comply with legal process;

  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

The personal information we collect may include your:

  • Name

  • Company’s Name

  • Position in Company

  • NRIC/ Passport Number

  • Professional Membership Details

  • Telephone Number

  • Mobile Number

  • Postal Address

  • Billing Address

  • Email Address

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.


Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.


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Contact Us

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +6016-9245319
Address: No.21-2, Jalan Molek 3/20, Taman Molek, 81100 Johor Bahru, Johor, Malaysia.