Fulfillment Policy

We have identified the following service objectives, which we believe represent the most important characteristics of effective training and development course delivery:

1. Competency of facilitator

2. Quality of hand-out materials

3. Level of administrative support

4. Cost Effectiveness

5. The course overall ranking

For each of the service objectives, we have established quantifiable service standards, which allow us to evaluate the performance of our service relative to each of the service objectives. Should you think the course you attended does not fulfil the above five service objectives, you can fill up the official feedback form for us to review. If the feedback is valid, we shall, at our full discretion, provide you a replacement course with the same monetary value at no cost to you.